1. Agreement and payment relationship
These Terms form an agreement between you and Martin Zanazzo, doing business under the Contextualogy name, for access to and use of the Contextualogy browser extension, website, free trial, Contextualogy Live, license, and related support (the “Service”).
By installing, accessing, purchasing, or using the Service, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Service.
Paid checkout is operated by Paddle as merchant of record and authorized reseller. Your payment transaction is also governed by the Paddle Buyer Terms and Paddle Refund Policy. Paddle charges the payment method, handles applicable transaction taxes, issues the receipt, and administers billing; Contextualogy licenses and supports the product.
2. Eligibility
You must be legally capable of entering this agreement. The Service is not directed to children under 13. If you are below the age of legal majority where you live, a parent or legal guardian must review and accept these Terms and supervise your use. You may not use the Service where prohibited by law or sanctions.
3. What the Service does
Contextualogy provides contextual definitions and translations, local PDF reading, local image OCR, and optional realtime transcription and translated captions for active-tab audio. Certain features require a user-provided Groq or custom-provider key. Live requires an active trial or paid entitlement and uses Soniox.
Features, providers, supported languages, models, quality, limits, or interfaces may change. Material changes affecting an active paid subscription will be handled as required by law.
4. Free trial
The current cardless Live trial provides 30 total minutes and expires seven days after it is claimed. Eligibility is limited, subject to verification and abuse prevention, and not guaranteed. It does not automatically convert into a paid subscription.
Contextualogy may use verified account pseudonyms, installation/session identifiers, Turnstile, network-prefix velocity checks, and server-side metering to prevent repeat or automated claims. Attempts to reset, transfer, multiply, automate, or circumvent the trial are prohibited. A mistaken denial can be appealed through support.
5. Subscriptions, renewal, and Live-hour metering
Available plans, included Live hours, billing interval, price, currency, taxes, and final total are displayed before checkout. Checkout information controls if it conflicts with an outdated marketing reference.
A subscription renews automatically for periods equal to its initial subscription term until canceled. Paddle charges your selected payment method and sends notices where required. You can cancel at any time through the “Manage subscription” link in your Paddle confirmation email or through Paddle buyer support. Cancellation normally takes effect at the end of the current paid period, so no later renewal is charged.
Live allowances reset at the start of the applicable monthly Paddle billing period. Unused Live time does not roll over, has no cash value, and cannot be transferred. Contextualogy debits up to one minute before issuing a single-use, duration-capped temporary speech credential. A session that stops early may therefore consume the remainder of that minute. Stop releases the start gate so another tab can begin immediately, but it does not refund that remainder; the next Start may debit a new window. No free reconnect credential is issued.
If payment fails, is reversed, is refunded, or the subscription is paused, canceled effective immediately, expired, or associated with fraud/abuse, access may be limited or disabled. Price changes will be notified and consent obtained where required.
6. Cancellation, withdrawal, and refunds
Nothing in these Terms waives a mandatory consumer right. Because Contextualogy incurs third-party speech-processing cost as Live time is consumed, Contextualogy does not voluntarily refund used or consumed Live time. A refund request is not an automatic approval.
Except where required by law, approved by Paddle, or caused by a duplicate/unauthorized charge, genuine non-delivery, or a persistent material defect, completed digital transactions are non-refundable and non-exchangeable. Paddle may consider territory, timing, actual usage or consumption, technical defects, fraud, and other relevant facts when deciding a request.
For a persistent material defect or unreasonable failure to deliver paid access, contact Contextualogy support promptly and include the Paddle transaction or receipt reference, but never send complete payment-card data. Contextualogy will try to restore access or coordinate an eligible refund with Paddle.
Notice for consumers in Argentina
If you are a consumer in Argentina, you retain the non-waivable rights provided by Consumer Protection Law 24,240, the Civil and Commercial Code, and Disposition 954/2025. When the statutory right of withdrawal applies to a distance contract, you may exercise it within the applicable legal period. The current rule provides an exception when the purchased product or service has already been used or consumed. As a result, using Live minutes may prevent a withdrawal refund, without affecting other rights concerning a duplicate charge, non-delivery, defect, or breach.
Use BOTÓN DE ARREPENTIMIENTO for a withdrawal request or BOTÓN DE BAJA DE SERVICIO to stop future renewals. Each form supplies an immediate case reference. You may also email contextualogy@gmail.com or contact Argentina’s Federal Single Window for Consumer Protection.
7. License and credential security
Subject to these Terms, Contextualogy gives you a limited, revocable, non-exclusive, non-transferable license to install and use the extension and paid features for personal or internal use during the applicable entitlement.
API keys, activation codes, paid installation tokens, and trial tokens are credentials. Keep them confidential. You are responsible for activity performed with credentials under your control and for provider charges caused by your own API key. Notify support promptly if an activation code or installation token is exposed.
You may not sell, sublicense, publish, share broadly, or commercially redistribute an activation code, installation token, or trial token. Paid access may be bound to one verified Google account and a limited number of approved installations.
8. Your content, other people, and lawful use
You retain rights you already hold in text, documents, images, and audio processed through the Service. You authorize the limited processing and provider transmission needed to perform the feature you request.
You must have the legal right to process submitted content and active-tab audio. Live may process another person’s voice or personal information. You are responsible for notice and consent required by recording, interception, privacy, employment, education, contract, platform, copyright, and other applicable rules.
Do not use the Service for confidential, privileged, classified, regulated, or highly sensitive communication unless you have independently determined the processing and provider transfers are permitted and sufficiently protected.
9. Prohibited conduct
You must not:
- use the Service unlawfully or violate another person’s privacy, intellectual-property, contractual, or other rights;
- capture or process audio without required authority, notice, or consent;
- bypass paywalls, entitlement checks, usage metering, trial limits, session limits, security controls, or provider restrictions;
- forge payment events, transaction references, Google credentials, Turnstile results, licenses, or trial tokens;
- probe, attack, overload, scrape, automate, reverse engineer, or disrupt the Service except to the limited extent a non-waivable law permits;
- use the Service to create malware, facilitate fraud, harass, exploit, or cause harm; or
- resell or provide the Service as a bureau, shared credential pool, or competing hosted service without written permission.
10. AI, OCR, transcription, and translation limitations
Definitions, OCR, transcription, and translations are automated and may be wrong, incomplete, delayed, offensive, biased, or misleading. Audio quality, accents, overlapping speakers, terminology, network conditions, and provider availability affect output.
The Service is a language-assistance tool, not medical, legal, financial, safety, emergency, accessibility-certification, or other professional advice. Verify important output with an appropriate qualified person or authoritative source. Do not rely on Live as the sole means of understanding safety-critical or emergency information.
11. Third-party services
The Service depends on Chrome, Google, Groq or your selected AI provider, Soniox, Cloudflare, Paddle, PDF.js, Tesseract.js, and websites/content you choose to use. Those services have their own terms, policies, limits, availability, and geographic restrictions. Contextualogy is not responsible for third-party content or an outage outside its reasonable control, but this does not remove any responsibility that cannot legally be excluded.
12. Intellectual property and feedback
Contextualogy and its original code, design, text, branding, and service elements are owned by Martin Zanazzo or licensed contributors and are protected by applicable law. These Terms do not transfer ownership.
If you voluntarily submit feedback, you permit Contextualogy to use it without restriction or compensation, provided this does not transfer ownership of your private content or personal information.
13. Beta status, availability, and changes
Live may be labeled beta. Beta features can contain defects, change materially, or be discontinued. Contextualogy does not promise uninterrupted, error-free, universally compatible, or permanently available service. Maintenance, provider incidents, browser changes, abuse, legal requirements, or security events may interrupt access.
If a paid feature is permanently discontinued during an active paid period, Contextualogy will provide an appropriate remedy required by applicable law, which may include continued access where feasible, a replacement, credit, cancellation, or coordination of a refund through Paddle.
14. Suspension and termination
Contextualogy may suspend or terminate access for a material or repeated breach, fraud, chargeback abuse, illegal use, security risk, harm to users/providers, or a legal requirement. Where appropriate and legally required, notice and a reasonable opportunity to remedy will be provided. Immediate action may be necessary for active abuse, security incidents, or legal restrictions.
You may stop using and uninstall the extension at any time. Uninstalling does not cancel a Paddle subscription; use Paddle’s management link or buyer support. Provisions that by nature should survive termination—including payment obligations, ownership, disclaimers, liability limits, disputes, and credential misuse—continue to apply.
15. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, or error-free operation. Mandatory statutory warranties and consumer guarantees are not excluded.
16. Limitation of liability
To the maximum extent permitted by law, Contextualogy and Martin Zanazzo will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss; lost profits, revenue, data, opportunity, or goodwill; provider/API charges caused by a user-controlled key; or harm caused by inaccurate automated output, credential disclosure, unlawful audio processing, or third-party services.
Where liability can lawfully be limited, aggregate liability arising from the Service will not exceed the greater of the amount you paid for Contextualogy during the 12 months before the event or USD 50. This limit does not apply where prohibited, including where Argentine consumer law or another mandatory rule requires broader liability, or for fraud, intentional misconduct, gross negligence, personal injury, or other liability that cannot legally be limited.
17. Responsibility for claims caused by misuse
To the extent permitted by law, you are responsible for reasonably foreseeable claims, losses, and costs caused by your unlawful use, violation of another person’s rights, unauthorized processing of audio/content, deliberate circumvention of security/metering, or material breach of these Terms. This does not require a consumer to indemnify Contextualogy for its own fault or waive a non-waivable right.
18. Governing law and disputes
These Terms and the supplier relationship with Contextualogy are governed by the laws of the Republic of Argentina, without excluding mandatory protections of the country or province where a consumer resides. For an Argentine consumer contract, the mandatory place-of-performance and consumer-jurisdiction rules apply and no contrary forum selection is intended. For non-consumer disputes only, and where legally permitted, the competent courts of Córdoba, Argentina may hear the dispute.
Before filing a claim, please email contextualogy@gmail.com with a concise description and requested resolution so the matter can be addressed informally. This does not suspend a legal deadline unless applicable law says so and does not prevent urgent relief or a regulatory complaint.
Paddle payment transactions are separately governed by the dispute provisions in Paddle’s Buyer Terms.
19. Changes and contact
Contextualogy may update these Terms for changes to the Service, providers, security, law, or business operations. The updated date will be posted. Material changes affecting an existing paid subscription will receive notice and consent or cancellation options where required. Changes do not retroactively remove accrued rights.
Martin Zanazzo
Córdoba, Argentina
contextualogy@gmail.com
Customer Support area. Requests can be submitted by email at any time. Normal staffed support hours: Monday through Friday, 09:00–17:00 Argentina Time (ART), excluding Argentine national holidays.